Ticket Management
Turn Feedback into Action
- 14-Day Free Trial
- • No Credit Card Required
Empower customers with efficient support
Enhance your support interactions with effortless ticket management, converting customers into committed brand promoters.
Channel responses into tickets
Convert every customer dialogue into actionable tickets, ensuring rapid resolution and making customers feel esteemed.
Collaborate with ease
Simplify team operations, delegate specialists, and expedite feedback closure. Improve collaboration with private notes and prioritize tasks effectively. No detail is ever overlooked!
Deliver smooth support
Allow your specialists to concentrate on clients while we present a unified picture of your customer data. Speed up feedback closure with real-time ticket monitoring, workflows, alerts, and canned responses for swift resolutions.
Unified inbox for all communication
Transform incoming client emails into tickets and address them immediately. Merge the complete interaction history with your respondents, mirroring a well-organized email inbox.
Optimize global support
Establish customized working schedules for certain groups to boost productivity and erase the difficulties of coordination across various locations. Adopt bespoke schedules that cater to your team's distinct requirements.
Stay up-to-date with email notifications
Guarantee all your team members stay informed by activating email notifications to receive prompt updates on any adjustments throughout the ticketing process. Stay on the beat always!
Customizable ticket fields
Effortlessly tailor your ticketing process by creating personalized ticket fields that perfectly align with your unique workflow. Make ticket management simpler than ever.
Unified ticketing dashboard
Attain complete transparency and command over your support tickets from a consolidated dashboard, allowing you to track, prioritize, and resolve client queries effectively.
Elevate your service commitments
Personalize service level agreements (SLAs) for your tickets to establish clear service commitments between you and your clients. Receive clear notifications & actionable measures for every commitment you undertake.
Intelligent ticket workflows
Automate mundane tasks with workflow automation, liberating your agents' time to concentrate on prompt customer responses and exceptional support.
You're in good
company
"With SurveySparrow, response rates have been steadily increasing to over 30% within a year of implementation."
Abdul Rahuman
Principal Product Manager
"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent..."
Katherine Stevens
Market Intelligence & Strategy Manager
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way..."
Jaakko Jalkanen
Business Manager
"Godrej refines their employee's journey using SurveySparrow..."
Isha Goyal
Associate Vice President – HR
"SurveySparrow has met our expectations in terms of its capabilities and user-friendliness."
Sergio Jimbel Martin
UX/UI Lead
See it to believe it
- 14-day free trial | Unlock all features
