Ticket Management

Turn Feedback into Action

Empower customers with efficient support

Enhance your support interactions with effortless ticket management, converting customers into committed brand promoters.

Channel responses into tickets

Convert every customer dialogue into actionable tickets, ensuring rapid resolution and making customers feel esteemed.

Collaborate with ease

Simplify team operations, delegate specialists, and expedite feedback closure. Improve collaboration with private notes and prioritize tasks effectively. No detail is ever overlooked!

Deliver smooth support

Allow your specialists to concentrate on clients while we present a unified picture of your customer data. Speed up feedback closure with real-time ticket monitoring, workflows, alerts, and canned responses for swift resolutions.

Unified inbox for all communication

Transform incoming client emails into tickets and address them immediately. Merge the complete interaction history with your respondents, mirroring a well-organized email inbox.

Optimize global support

Establish customized working schedules for certain groups to boost productivity and erase the difficulties of coordination across various locations. Adopt bespoke schedules that cater to your team's distinct requirements.

Stay up-to-date with email notifications

Guarantee all your team members stay informed by activating email notifications to receive prompt updates on any adjustments throughout the ticketing process. Stay on the beat always!

Customizable ticket fields

Effortlessly tailor your ticketing process by creating personalized ticket fields that perfectly align with your unique workflow. Make ticket management simpler than ever.

Unified ticketing dashboard

​​Attain complete transparency and command over your support tickets from a consolidated dashboard, allowing you to track, prioritize, and resolve client queries effectively.

Elevate your service commitments

Personalize service level agreements (SLAs) for your tickets to establish clear service commitments between you and your clients. Receive clear notifications & actionable measures for every commitment you undertake.

Intelligent ticket workflows

Automate mundane tasks with workflow automation, liberating your agents' time to concentrate on prompt customer responses and exceptional support.

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